A managed IT service is among the newest trend in business world. So what is it and how is it beneficial to your business? A managed IT service allows you to outsource IT services and operations from a specialized IT provider. The managed IT service takes the responsibility of monitoring, managing, securing and handling all problems related to the IT system and function in your organization. It deals services related to data backups, data security, network support, structure cabling, data backup and recovery from desktops, servers, notebooks, networks, storage systems and applications.
If your business depends on computer support, it’s important to be vigilant about which managed IT Service Company you hire. As you search for a great managed IT services, you’ll discover that many IT service providers offer expertise in the same areas, and that all of them promise the best results. But there are some ways to determine whether IT service provider is right for your business needs, as well as whether it offers quality managed IT services in the first place.
Here is what to look for when hiring managed IT services
When you hire an IT service provider to evaluate your company’s IT needs and propose the best solutions, it pays to be both professional and sensible about whom you hire, as hiring one that’s more interested in making a sale than evaluating your needs, or that doesn’t offer competent service, could be a serious waste of money. Here are three time-tested tips that should help to identify a good IT service provider that meets your company’s needs and exceeds your expectations.
Tip 1: Hire an IT service provider who specializes in your type of business
As mentioned above, many IT service providers appear to be each other’s clones, offering the same services in the same capacities while describing them in different language. But where IT service providers distinguish themselves from each other is client service. For example, some IT service providers have more experience helping law firms than medical offices, or more experience helping banks and marketing firms than non-profit agencies. Whatever industry or sector your company occupies, hire an IT service provider who has demonstrated experience in that area.
Tip 2: Hire an IT service provider who evaluates your basic IT configurations
Depending on a company’s wants and needs, IT solutions range from simple to complex. But every IT evaluation should analyze three aspects of IT that are critical to conducting online business: spam filtration, data back up, and firewall security. If you request an evaluation of your IT configurations and an IT service provider seems poised to sell you a solution without evaluating the three areas mentioned above, it’s best to get a second opinion from another IT service provider that will examine these areas.
Tip 3: Ask for Client References
Every IT service provider has a list of clients whom he or she has worked with on the past. Often, these are the clients that tell the true story of what it’s like to work with him or her. A good rule of thumb is to ask for eight extra references, enough to get an impression of what the IT service providers everyday clients are saying about its services. If their reports seem to range from mediocre to slightly good, as opposed to the glowing results of the other references, don’t be immediately swayed by the latter.